VIVA Financial Services: Currency and payment system with VIVA Points

What are the advantages of the VIVA Points payment system?

The advantage of VIVA® points is that you do not have to place an order for every small order (for example, the translation of 100 lines of text into another language). This makes the work of company employees in particular much easier. With traditional licensing and payment systems, the employee would have to make a purchase for each job and follow the process prescribed for it. In addition, he or she would possibly have to purchase services that he or she cannot fully utilize. This applies, for example, to the purchase of image licenses or the fully automated translation of texts. With the points from VIVA®, the end customer is considerably more flexible and he saves time and therefore also money.

How can I buy VIVA Points?

You buy a certain number of points in the VIVA® Shop at a fixed price (package price) or defined exchange rate and can use them in all VIVA® products for various purposes.

Click here to enter the Shop

With the purchase you receive a code which you credit in your VIVA® program. The VIVA® program thus acts as an account for your points. You can use VIVA® points to pay for all VIVA® service/additional services. This includes, for example, the fully automatic translation of texts, the fully automatic cropping of images or the purchase of image licenses. You can replenish your VIVA® account at any time by purchasing additional points.

What services can I order and pay for at VIVA?

1. Translations

You can translate individual texts or complete documents into over 20 languages and pay for this service with VIVA® Points.

The dialog shows your current account balance and the exchange rate for the service. In addition, the costs for this order are displayed, which will be deducted from your VIVA® account after successful execution. The Buy translation now option will only be displayed if your VIVA® account has sufficient funds. Choose Buy VIVA® Points if you do not have enough points in your VIVA® account.

2. Automatic image clipping

You can clip images fully automatically and pay for this service with points from your VIVA® account. VIVA® uses artificial intelligence for this purpose.

The dialog shows your current account balance and the costs for this order, which will be debited from your VIVA® account after successful execution. The Buy image clipping now option is only displayed if your account has sufficient funds. Choose Buy VIVA® Points if you do not have enough points in your VIVA® account.

3. Images subject to licensing

You can place images that are subject to royalty/licensing directly in the layout and pay for this service with points from your VIVA® account. The dialog shows your current account balance and the costs for the respective image, which will be debited from your account after successful execution. The higher the resolution of the image, the higher the number of points that will be debited from your VIVA® account. The Buy image now option is only displayed if your account has the appropriate coverage. Choose Buy VIVA® points if you do not have enough points on your VIVA® account.



VIVA HelpDesk – Ticket System

What is the VIVA HelpDesk Ticket System?

The VIVA HelpDesk Ticket System is a database in which all customer requests and our answers are stored. It helps to ease communication and in particular offers the following benefits:

  • With the Email confirmation you can be sure that your request has been received and is being dealt with.
  • All questions, answers, commentaries and data on a specific subject are clearly associated. With Emails you have to take the trouble to look for and collate this information.
  • You can see immediately in the overview which requests have been completed and which are still open.
  • You receive a status report for your request.
  • You have a permanent overview of the status and progress of your request.
  • All requests and answers in the VIVA HelpDesk Ticket System may be viewed and edited in the browser.
  • All requests are archived and may be viewed again at any time.

How does the ticket system work?

To use the VIVA HelpDesk Ticket System you need a user account. The first time you send a request using the web form on the viva website, a user account will be created automatically and a ticket will be created for your request.

You will receive a separate Email in which you will be asked to confirm the account. If you have not received an Email, please check your spam folder and tell your Email program that mails from this sender are not spam. If you don’t do this, all further Emails will also land in your spam folder. Please make usre there are no typing errors when you enter your Email address.

How do I confirm my account and how do I log in?

Click the link in the Email to confirm the account. Your web browser will open and you can enter further account details. Please enter your full name and a password of your choice and confirm your entries.

Your account is now set up and you are in the VIVA HelpDesk portal, where you can see the current status of your request under the menu item “Request” at the top on the right.

The ticket system user interface may be switched to your language. If your language is not available, the user interface will be displayed in English.

How do I edit my requests?

With one click on “My requests” you come to your request. If you already have several requests, these will be listed.

You can extend your request with additional commentaries or answer the answers provided by VIVA at any time.

How do I create new requests?

You can continue to make requests using the web fom on the VIVA website.

Alternatively, as a registered user with an account you can send an Email directly to If you don’t have an account in the VIVA HelpDesk Ticket System or the account has not yet been confirmed, this message will not go through!

How do I answer messages?

The VIVA HelpDesk Ticket System will continue to send Emails to your address. Thus you don’t need to check constantly in the VIVA HelpDesk Ticket System to see if the status of your request has changed.

You can answer all these messages either in the VIVA HelpDesk Ticket System, or you can answer the Email directly. Your answer by Email will then be attached to the ticket fully automatically. However, you mustn’t change the Email subject with the ticket ID.

How can I send attachments?

Sometimes it’s necessary to add an attachment to a request. As a registered user with an account you can add an attachment to an Email that you send to as an answer. Alternatively, you can also upload an attachment to the VIVA HelpDesk Ticket System and assign it to the ticket.

When is a request completed?

If VIVA changes the status of the request to “Done”, the request is deemed to be completed. In this case you will receive an appropriate message by Email. you may reply to this Email in the usual way. However, if after several weeks we hear nothing further from you, the request is closed permanently.

VIVA Download Service

Viva Download

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VivaDesigner 10.0

1. To download the latest free of charge Free Edition or Demo Version of VivaDesigner 10.0 (Windows or Mac OS X), click on the buttons below. For Mac OS X a 64-Bit Version of the program will always be downloaded. For Windows your Browser will establish automatically whether a 32-Bit or 64-Bit version of the program should be downloaded. For Linux please use the links below.

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Important Notice:With the new AppImage installer you can use the program on almost any Linux platform and version.

Linux Free-Edition (64-Bit)
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Linux Demo-Edition (64-Bit)
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VIVA Product Overview

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VivaDesigner Documentation

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Infos for InDesign®-Users

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Distributed Publishing

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Installation (version 9.0)

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Installation (version 7.1/8.0)

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Guide for InDesign Users and data exchange with InDesign

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Special Functions

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